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Posted Apr 19
Akamai

Media Engagement Manager

Santa Monica, CA, United States Full Time

The Engagement Manager is focused on our most strategic customers. The function’s goal is to maximize customer satisfaction, retention, and growth throughout the relationship. In this role, you will use your background in technical pre-sales, program management and service delivery to help evolve our customer’s cloud strategies, moving them from concept to implementation that best leverages both the customer’s and Akamai’s strengths. You will drive business value, innovation, develop strong customer relationships, along with a deep understanding of the customer’s business models. As an Engagement Manager you will be responsible for:

* Serve as the central point of contact for the customer, expand client relationships, oversee integrated account team execution, and ensure we meet or exceed customer expectations.

* Work independently or lead small technical teams with Akamai customers/resellers to evaluate the customer’s web architecture and deliver the appropriate integration solution.

* Accountable for customer implementation portfolio, including architecture design, portfolio planning and throughput, creation and maintenance of operational controls and tracking metrics and deliverables.

* Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, among other client facing activities.

* Work closely with direct sales to educate customers on Akamai's services and solutions - this includes conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues.

* Provide recommendations for technical strategies and solutions.

* Strategic development and technical management of customer environment.

* Create and expand the customer relationship through exploration of the customer’s business.

* Exploration of the customer’s business and education of Akamai’s portfolio and roadmap.

* 25-50% travel required.

About the Team

The Media Services team is an experienced group of industry experts and Internet technologists working with the top Media, Publishing, Gaming and Broadcasting companies. Having joined Akamai from a range of backgrounds, they engage with our customers to design and build quality solutions, consult on industry best practices, support large live streaming events, and always maintain the highest quality customer service.

Required Education and Experience

Applicants must meet one of the following education and experience requirements:

* 5 years of relevant experience and a Bachelor’s degree in Engineering, Computer Science or related technical field experience or its equivalent, or

* 3 years of relevant experience and a Master’s degree in Engineering, Computer Science or related technical field experience or its equivalent.

Required Skills

* Minimum of 5 years overall experience in the IT industry.

* Minimum of 3 years of experience in a customer-facing environment delivering consulting services, selling services or equivalent experience.

* Minimum 3 years of experience with Internet technologies and protocols such as HTTP/HTTPS, DNS.

* Minimum 1 year of experience with TLS, Streaming, OTT Broadcasting, etc.

Desired Qualifications

* Domain knowledge of products and processes related to Digital Media - streaming, content security, broadcasting, online publishing, social media, gaming, media workflow.

* Demonstrated success developing client relationships.

* A proven track record demonstrating good business judgment, an ability to make decisions, and a passion for excellence

* Ability to organize, interpret, present & analyze data.

* Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level.

* Ability to work across multiple levels within Akamai and customers, C-level to daily Operations Engineers.

* Must be able to work independently as part of a remote team.

* MBA or Advanced Degree preferred.

Additional Application Instructions

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.

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