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Posted Apr 18
Conifer Health Solutions

Bilingual Customer Service

Tinley Park, IL, United States Full Time

The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients. The Representative will handle a large call volume while ensuring quality customer service and patient satisfaction; follow-up on all issues not resolved during conversation with patient/guarantor; and, ability to complete other related customer service duties as assigned

This position serves as the primary source of communication for patients’ billing inquiries. This person must possess the skill to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clients to collect outstanding patient balances. They should be able to handle multiple tasks along with setting appropriate priorities with client information.

Answer patient calls within the guidelines of call center metric objectives

Ensure appropriate HIPAA compliance guidelines

Adhere to work schedule and follow call center phone procedures

Maintain professionalism and confidentiality


Additional Application Instructions

You can find out more about position by going to coniferhealth.com/careers/search all positions - enter #1705009702.

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