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Posted Mar 10
Oak Street Health

Practice Manager (Bilingual Spanish)

Chicago, IL, United States Full Time

Oak Street Health is a network of value-based neighborhood primary care centers throughout the Midwest. Oak Street operates an innovative model that drives patient engagement, improves health outcomes, and manages medical costs for the older adult population. In this virtuous cycle: every dollar saved is another dollar we can reinvest to improve patient care. Our model supports our social mission of improving the health and happiness of our patients and the community.

Role Description

Practice Managers are important leaders at Oak Street Health. Practice Managers manage a single clinic location and are responsible for Oak Street Health’s operations in and around their clinics. They are expected to supervise clinical and non-clinical co-workers, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner on a daily basis.

Responsibilities

  • Supervising, coaching and mentoring a multi-disciplinary team of 15+
  • Leading the execution of in-clinic operational initiatives
  • Problem-solving team member and patient problems in the moment
  • Ensuring our patients are always delighted with the level of care they receive
  • Ensuring our scheduling and billing processes are executed efficiently
  • Overseeing our clinical, welcome and community areas
  • Advocating for your clinic, team, and patients
  • Being an ambassador in the local community - building relationships with other healthcare providers, social/ community organizations, and marketing partners
  • Supporting and contributing to on-the-ground marketing initiatives
  • Generally ensuring clinic operations are running smoothly on a daily basis

This role reports to the Regional Vice President and has opportunity for advancement.

What we’re looking for

We’re looking for motivated, experienced leaders with:

  • Demonstrated leadership experience in a clinical setting, ideally with 2 or more years in a supervisory role
  • A passion for mentorship and team-development
  • A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
  • A flexible and positive attitude
  • A proactive and adaptable working style- able to cover tasks as they arise
  • Impeccable judgment and maturity
  • A supportive attitude toward our patient population of older adults
  • Proficient PC skills
  • Bachelor degree required, Master’s degree preferred
  • US work authorization

Why Oak Street?

Oak Street Health offers our coworkers advantages that can’t be found in other clinical workplaces, including:

  • The opportunity to be part of a hyper-growth company, focused on changing the future of healthcare.
  • Paid vacation/sick time, retirement options, as well as health, vision and dental benefits
  • Brand new, beautiful working environment
  • Supportive and fun culture
  • High levels of responsibility and rapid advancement
  • Opportunity to be at the forefront of a revolution in healthcare

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.

Additional Application Instructions

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers

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